Why can't I mark attendance for Wellhub clients?
Why can't I mark attendance for Wellhub clients?
Clients must check in directly from the Wellhub app.
Attendance cannot be marked manually from the Fitune admin dashboard.
How do clients check in to a class with Wellhub?
How do clients check in to a class with Wellhub?
Clients must be physically close to your studio to check in through the Wellhub app.
Check-ins open 30 minutes before the class starts, so clients should arrive on time to complete the process.
How can I identify Wellhub bookings?
How can I identify Wellhub bookings?
You can identify Wellhub bookings in several ways:
A Wellhub label appears next to the client's name in the Attendance list
The Schedule details page shows the Wellhub icon
In reports, the Source column will display “Wellhub”
Why can't I select Fitune from my Wellhub admin account?
Why can't I select Fitune from my Wellhub admin account?
If Fitune does not appear as an option in your Wellhub admin account when trying to connect the integration, it usually means your account is still connected to another software. It will look like the image bellow:
Wellhub only allows one software integration at a time.
To connect Fitune, you must first disconnect your previous software from your Wellhub admin portal.
Once the previous integration has been removed, Fitune will appear as an option and you will be able to complete the connection.
If you need help disconnecting the previous integration, please contact the Wellhub Support Team.
Why can't I see Wellhub settings when creating a class?
Why can't I see Wellhub settings when creating a class?
This usually happens if your classes have not been synced with Wellhub.
To fix this:
Go to Settings → Integrations → Wellhub
Click Sync classes
Select the classes you want to display
Click Save
Do booking windows affect Wellhub bookings?
Do booking windows affect Wellhub bookings?
Yes. The booking windows configured in Fitune also apply to Wellhub bookings.
If bookings open or close at specific times in Fitune, Wellhub bookings will follow the same rules.
What do the Wellhub maximum spots mean?
What do the Wellhub maximum spots mean?
The Wellhub maximum spots define how many bookings can come from Wellhub.
Example:
Class capacity: 10
Wellhub maximum spots: 5
This means 5 bookings can come from Wellhub, and the remaining spots can be booked through Fitune.
Can I edit a class after syncing it with Wellhub?
Can I edit a class after syncing it with Wellhub?
Changes made to the class name or description in Fitune will not automatically update in Wellhub after syncing.
If you need to update this information, we recommend creating a new class with the updated details.
What should I do if my Wellhub plan changes?
What should I do if my Wellhub plan changes?
If your Wellhub plan changes, you should refresh the integration.
Steps:
Go to Settings → Integrations → Wellhub
Disconnect the gym
Wait 5 minutes
Reconnect using the same GymID
What can I do with Wellhub bookings?
What can I do with Wellhub bookings?
You can cancel the booking if necessary.
What can't I do with Wellhub bookings?
What can't I do with Wellhub bookings?
Some actions must be done by the client directly in the Wellhub app, such as:
Check-in
Rescheduling bookings
Can I offer appointments through Wellhub?
Can I offer appointments through Wellhub?
No. Only group classes and events can be displayed on Wellhub.
Appointments are not supported.