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How to set up a cancellation policy
How to set up a cancellation policy
Koen van den Heuvel avatar
Written by Koen van den Heuvel
Updated over a week ago

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You can now control when your clients can cancel their bookings and if they receive their tickets back or not. To set it up:

1. Got to Settings, General settings and then Booking settings

2. Choose from Class settings or Appointment settings

2. Scroll down to the Cancellation policy section

3. For a class: choose the time measure you will use: minutes, hours, etc. Type the number to complement it, for example, 2 hours

4.Choose if you want to give your clients Credits or Money back

5. Click Save.

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