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Clients' Email Template Variables
Clients' Email Template Variables
Laura Matus avatar
Written by Laura Matus
Updated over a year ago

To customize the emails you send out to customers you can include variables that will automatically insert personalized information about the customer and their purchased based on who is receiving the email.

It's highly recommended that you don't remove any of these variables from the email templates as the context of that particular template will be lost to your customer. This list is really for if you've accidentally deleted a variable and need to add it back.

Make sure you're extra careful using these variables. Missing {} brackets or adding spaces in them will cause them to break.

Welcome Email

Name of your page- {{website.name}}


Client's first name - {{user.firstname}}

Client's email (for log-in) - {{user.email}}


Booking confirmation

Spaces booked - {{booking.spaces}}

Class booked - {{activity.name}}

Brand name - {partner_name}

Date & time - {{booking.start_at}}

Client full name - {{user.fullname}}

Booking ID- {booking.ticket_id}}

How to join us- {{booking.directions}}

Location name - {{location.name}}


Booking cancellation

Spaces canceled - {booking_spots_number}

Class booked - {booking_activity_name}

Brand name - {partner_name}

Booking date - {booking_start_date}

Booking time - {booking_start_time}

User's full name - {user_full_name}

Booking ID - {booking_ticket_id}


Livestream info

Activity booked - {booking_activity_name}

Date & time - {booking_start_date_time}

Stream link (if there is one): {booking_livestream_link}

Link Extra information (if there is one): {booking_joining_stream_info}

Name of your page - {partner_storefront_name}


Dropin Pack confirmation

Name of your page - {partner_storefront_name}

Client's first name - {user_first_name}

Duration of the unique pack (monthly, annual, weekly): - {partner_dropin_pack_freq}

Number of credits: {partner_dropin_pack_tickets}

Credits' Expiration: {partner_dropin_pack_expiration}

Free trial days: {partner_dropin_pack_free_trial_days}


Dropin Pack cancellation

Client's first name - {user_first_name}

Name of your page - {partner_storefront_name}

Brand name - {partner_name}


Membership confirmation

Name of your page - {partner_storefront_name}

Client's first name - {user_first_name}

Membership frequency - {partner_membership_frequency}

Free trial days - {partner_membership_free_trial_days}

First payment date - {user_partner_membership_start_date}

Renew date - {user_partner_membership_renew_date}

Name of your page - {partner_storefront_name}


Membership renovation confirmation

Client's first name - {user_first_name}

Name of your page - {partner_storefront_name}

Currency of your business - {partner_storefront_currency}

Price of the membership - {amount_price}


Membership next renovation date

Client's first name - {user_first_name}

Name of your page - {partner_storefront_name}

Next payment date - {next_payment_attempt_on}

Brand name - {partner_name}


Membership cancellation

Client's first name - {user_first_name}

Name of your page - {partner_storefront_name}

Brand name - {partner_name}


Course confirmation

Client's first name - {{user.firstname}}

Course name - {{user_course.course.name}}

Name of your website - {{website.name}}


Appointment confirmation

Client's first name - {{user.firstname}}

Service reserved - {{service.name}}

Appointment date - {{appointment.start_date}}

Appointment time - {{appointment.start_time}}

Appointment ID - {{appointment.ticket_id}}

Appointment place - {{appointment.where}}

Appointment address - {{appointment.address}}

Admin's name (your name) - {{me.fullname}}


Appointment cancellation

Client's first name - {{user.firstname}}

Service cancelled - {{service.name}}

Appointment date - {{appointment.start_date}}

Appointment time - {{appointment.start_time}}

Appointment ID - {{appointment.ticket_id}}

Name of your website - {{website.name}}


Appointment livestream information

Service name - {{service.name}}

Appointment date - {{appointment.start_date}}

Appointment time - {{appointment.start_time}}

Appointment link (if you added it) - {{appointment.url}}

Appointment directions - {{appointment.directions}}

Name of your website - {{website.name}}


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