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1. Click on Memberships.
2. Click on +New and on the Pack option.
3. Name the pack and fill in all the required information like what's included, price, and frequency.
4. Click Save.
Access Types
Unlimited: unrestricted access to included classes
Credit-based: fixed number of classes (e.g., 5 credits = 5 classes)
Payment Methods
Subscription: automatic recurring billing (monthly, weekly, etc.)
One-time payment: paid once, doesn't auto-renew.
Credit-based one-time payment packs now auto-expire when both of the following conditions are met at the same time:
All credits have been used (0 credits remaining).
Every booking tied to the pack has attendance finalized (marked as Show or No Show).
When both conditions are true, the system automatically changes the pack status from Active to Expired — even if the scheduled expiration date hasn't been reached yet.
Important notes:
If a class has already passed but attendance hasn't been recorded, the pack stays active until attendance is finalized. The system automatically marks pending bookings approximately 48 hours after the class ends.
If a client cancels a future booking and the credit is returned per the studio's cancellation policy, the pack will have at least 1 credit again and will not auto-expire until that credit is used and all bookings are finalized.
Once a pack expires — whether by auto-expiration or by reaching its scheduled date — no credits can be added or refunded.
Benefits
You can create flexible plans by combining these options according to your strategy: from unlimited monthly access to specific class packages with one-time payment. Ideal for adapting to different types of clients and their payment preferences.
Create Custom Categories for Your Memberships/Packs