Importing Members
If you would like to move over clients with existing packages + subscriptions, we are happy to help out. Chat us via the chat bubble in the bottom right of our website or dashboard
Please connect your Stripe account in your Admin Settings
Make a copy of the following spreadsheet to fill in with your ACTIVE client's information below. Make a copy here
Please note: We can only transfer clients with active class packs or subscriptions.
First Name | First name of client |
Last Name | Last name of client |
Email of the client (check for typos) | |
Fitune Pricing Name | Name of the pricing as seen in your Fitune admin |
Expiration / Renewal Date (if subscription) | The date on which the subscription will renew |
Classes Remaining (if class pack) | Number of classes remaining in package (unlimited if subscription) |
Stripe Customer ID (if coming from Stripe) | Information from your existing Stripe account |
3. Let us know when you'd like to go live! Please allow 24 hours after the spreadsheet has been completely filled out for our team to make the transfer. (Big client list transfers can take approx 1 week)
Please ensure in the "Fitune Plan Name" column you write the name exactly how you have it on the Fitune admin dashboard.
Here's an example of what the Stripe customer ID looks like: cus_IxqJxIvMWY4K2U if transferring from a system that uses Stripe.
Common Questions
Why am I providing my Customer ID from Stripe?
If members currently have their payment information stored in your Stripe payment gateway, we transition them over so they will not have to enter their credit card information again.
What about my clients without packages/subscriptions?
First, we are going to focus on your clients with existing packs/subscriptions.
Later we invite the rest of your client list inviting them to your new platform
How do I find my Stripe customer IDs?
1) Go to https://dashboard.stripe.com/customers
2) Export the customer list to CSV
3) Column names should be "id" and "email" for us to transfer customers
I'm transferring from Vimeo, Glofox, or Mindbody. Where's my customer information?
These platforms use Stripe "Custom" accounts in which the client information is hidden, however, we can still transfer this client information over Fitune!
Please create a new Stripe and connect it to Fitune
Email your contact at your old platform and say "I'd like to migrate my customer information to a new Stripe account" -- cc [email protected] on the email to provide the new Stripe Account ID
Your old platform will connect us with the Stripe Migrations Team to manage the transfer. Assuming all goes well, this process should take approx 1 week to complete
Once the transfer is complete you will want to cancel client subscriptions on your former platform so they only have one active subscription
Here are email template to send your clients: What to email your students when you transfer