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Migrating Payment Data to Stripe

Move your clients' payment data to Stripe, either from another Stripe account or from an external payment processor. 

Before getting started, make sure Stripe is connected to Fitune: What Is Stripe and How to Connect It with Fitune

Option 1 — Migrating from Stripe to Stripe

Step 1: Set up your new Stripe account and connect it to Fitune

  1. Create a new Stripe account at stripe.com.
  2. Connect it to Fitune from Fitune Admin → Settings → Payment Gateway.

Step 2: Get your Stripe account IDs

You'll need two IDs:

  • Destination account ID (new account): find it in Fitune Admin → Settings → Payment gateway.
  • Source account ID (old account): the ID from your existing Stripe account where your data lives.

  

Step 3: Initiate the data transfer

  1. Log in to your source Stripe account.
  2. Go to Customers and click Copy Customers.
  3. In the Copy Method field, select Copy All Customers.
  4. Enter the ID of your new Stripe account (destination) and click Continue.
  5. Confirm the transfer.

Now go to your new Stripe account:

  1. Log in to your destination Stripe account.
  2. Go to Customers. You'll see a banner indicating the sender wants to share data.
  3. Click Authorize and Accept.

 

Still have questions? Here's a Stripe article: Copy PAN data across Stripe accounts

Got Stripe from a third-party software?

If your current software is connected to Stripe but you don't access it directly, contact your current software's support team. They'll initiate the data transfer and provide the necessary source Stripe account ID.

Option 2 — Migrating from a Third-Party Payment Processor to Stripe

Important notes:

  • You must have Stripe connected to Fitune before starting.
  • Estimated timelines: software to Stripe transfer: 1–2 weeks. Stripe to your account: ~1 additional week.

Step 1: Connect a new Stripe account to Fitune

Fitune Admin → Settings → Payment Gateway.

Step 2: Contact your current software provider

Request an encrypted credit card export file with client IDs and email addresses.

Step 3: Share key information with your provider

Your provider will need:

  1. Stripe Migration PGP Key: https://docs.stripe.com/get-started/data-migrations/pan-import#migration-pgp-key
  2. Your Stripe Account ID: Fitune Admin → Settings → Payment gateway.

  

Step 4: Inform the Stripe support team

Fill out the intake form at: https://support.stripe.com/contact/email?topic=migrations

 

Form guide:

  • What type of migration? → Import data from third party into Stripe account
  • Which processor stores your data? → Name of your current software's processor
  • What payment types to import? → Cards
  • How many records? → Based on number of clients with a card in your current software
  • Preferred file format? → CSV
  • Import into existing Stripe Customer objects? → No
  • Have you contacted your previous processor? → Yes
  • Are you using a third-party subscription platform with Stripe? → Yes. Fitune is the subscription platform. We only need saved cards imported (card_ and pm_)
  • Do you have existing payment data in your Stripe account? → No, it's a new account

Step 5: Stripe verification

Stripe will ask you to share two card numbers for verification. Once confirmed, they'll load the data.

Step 6: Verify your data in Stripe

Log in to your Stripe account → Customers → confirm the data was uploaded correctly.

Have questions along the way? Reach out through our support chat.