Welcome to Fitune! 🤩
We’re excited to have you on board and want to make sure you have the best possible experience from day one.
That’s why we offer onboarding calls with our team to help answer any questions related to setting up your Fitune platform, website, or app.
📌 Important Information
🕘 Onboarding Hours: Monday to Friday from 8:00 AM to 5:00 PM CST
📩 Our onboarding team will contact you via email and WhatsApp to guide you throughout the process.
📞 What is the onboarding call?
The onboarding call is a 30-minute video call with our team where we can help answer any questions or concerns related to your platform setup.
👉🏻 We recommend preparing your questions in advance to make the most out of your session.
🔄 What if I can’t attend the call?
🔄 What if I can’t attend the call?
No worries! We understand that unexpected situations can come up.
If you need to reschedule your call, you can easily do so from the confirmation email you received when booking it.
You can also reply directly to that same email, and one of our representatives will help you find a new time slot 📩
🚀 Onboarding Process by Plan
Each Fitune plan includes different onboarding sessions designed to support you throughout your setup, launch, and post-launch experience.
Fitune Free Forever Plan
Fitune Free Forever Plan
The Free plan does not include onboarding calls.
However, you can always contact our team through email support for any questions related to your setup.
📩 Support: [email protected]
Fitune Pro Plan
Fitune Pro Plan
The Pro plan includes 2 onboarding calls to support you during your setup and launch preparation.
1st Call
1st Call
📅 Recommended 1–2 days after selecting your plan.
During this session, we will review:
Overall setup progress
Initial setup checklist
Questions related to your website or app
2nd Call
2nd Call
📅 Recommended before your launch.
During this session, we will review:
Final setup details
Pre-launch questions and troubleshooting
Launch recommendations
💬 Additional Support
Chat
WhatsApp: +52-55-96-607976
Email: [email protected]
Fitune Plus Plan
Fitune Plus Plan
The Plus plan includes 3 onboarding calls to support you before, during, and after your launch.
1st Call
1st Call
📅 Recommended 1–2 days after selecting your plan.
Includes:
Setup and progress review
Setup checklist
Contact migration scheduling (if applicable)
2nd Call
2nd Call
📅 Before launch.
Includes:
Final setup review
Contact migration confirmation
Questions and troubleshooting
Launch recommendations
3rd Call
3rd Call
📅 Scheduled 1–2 weeks after launch.
Includes:
Post-launch follow-up
General questions and support
Platform experience review
💬 Additional Support
Chat
WhatsApp: +52-55-96-607976
Email: [email protected]
Fitune Ultra Plan
Fitune Ultra Plan
The Ultra plan includes 5 onboarding calls and premium support with a Fitune Coach who will guide you throughout your setup and launch process.
Plan Selection Day
Plan Selection Day
Once your plan has been selected:
We will review your registration email
Our onboarding team will contact you
You will receive the information needed to begin your setup and schedule your first call
1st Call
1st Call
📅 Recommended 1–2 days after selecting your plan.
Includes:
Questions and troubleshooting
Setup review
Contact migration scheduling (if applicable)
2nd Call
2nd Call
📅 Before launch.
Includes:
Final setup review
Migration confirmation
Pre-launch troubleshooting
Launch recommendations
3rd Call
3rd Call
📅 Scheduled 1–2 weeks after launch.
Includes:
Post-launch follow-up
General support and questions
Platform experience optimization
💎 Premium Support
Video calls with a Fitune Coach
WhatsApp: +52-55-96-607976
Email: [email protected]
💙 We want to make sure you feel fully supported throughout your Fitune journey.
If you have any questions or need assistance at any point during your setup process, our team is always here to help.