How to Configure Pending Invoices
- Go to Settings.
- Select General Settings.
- Open Account Settings.
- Find the Pending Invoices setting.
- Enable or disable the option based on your business needs.
How it works
When Pending Invoices is disabled
Clients can continue using their memberships even if they have unpaid invoices. For example, if a membership renewal generates an invoice that remains unpaid, the client can still use their available credits, book classes, and access content.
When Pending Invoices is enabled
Clients with unpaid invoices will see a notification informing them that they have a pending invoice. Until the invoice is paid, they will be unable to book classes, access videos, or access courses.
How clients pay a pending invoice
When a client attempts to access a restricted feature, they will see their pending invoice and can proceed with payment. If online payments are enabled, clients can pay the invoice directly using a credit or debit card.
Tip: enabling Pending Invoices can help reduce overdue balances by requiring clients to settle unpaid invoices before continuing to use your services.
Frequently Asked Questions
▶ What happens if a client has an unpaid membership renewal? If the setting is disabled, the client can continue using their membership benefits. If enabled, they must pay the invoice before accessing membership benefits.
▶ Can clients continue booking classes with pending invoices? Only if the Pending Invoices setting is disabled.
▶ What content is restricted when the setting is enabled? Clients will be prevented from booking classes and accessing videos or courses until the invoice is paid.
▶ Can clients pay pending invoices online? Yes. If online payments are available, clients can pay their pending invoice directly from their account.