Skip to content
English
  • There are no suggestions because the search field is empty.

Classes - No Show and Cancellation Report

Check cancellations, no-shows, and fees applied

How does this report help you?

  • See total bookings, no-shows, and cancellations (early and late) within a date range.
  • Know your no-show and cancellation rates.
  • See how much has been charged in no-show or late cancellation fees.
  • Identify how many distinct (unique) clients have cancelled or missed a session.
  • See the trend of attendances, cancellations, and no-shows over time.
  • Analyze which payment method or membership is associated with more no-shows or cancellations.

Available Visualizations

  • Overview

    Shows totals for bookings, no-shows, late cancellations, early cancellations, and total cancellations; the amount charged in fees; no-show and cancellation rates; and the number of unique clients who have cancelled or missed a session.



  • Trend Over Time

    Stacked bar chart showing, by week, the breakdown between attendances, early cancellations, late cancellations, and no-shows.

  • No-Shows by Payment Option

    Donut chart showing what percentage of no-shows corresponds to each membership, pack, or payment method.

  • Cancellations by Payment Option

    Donut chart showing what percentage of cancellations corresponds to each membership, pack, or payment method.

Information Available in the Report

  • Total bookings – total number of bookings within the selected range.
  • No-shows – number of bookings marked as a no-show.
  • Late cancellation – number of cancellations made outside the free cancellation window.
  • Early cancellation – number of cancellations made within the allowed window, with no penalty.
  • Cancellations – total cancellations (late + early).
  • No-show fee amount – total charged for no-show penalties.
  • Late cancellation fee amount – total charged for late cancellation penalties.
  • No-show rate – percentage of bookings that resulted in a no-show.
  • Late cancellation rate – percentage of bookings cancelled late.
  • Early cancellation rate – percentage of bookings cancelled on time.
  • Cancellation rate – total percentage of bookings that were cancelled.
  • Unique no-shows – number of distinct clients who had at least one no-show.
  • Unique late cancellations – number of distinct clients who cancelled late at least once.
  • Unique early cancellers – number of distinct clients who cancelled early at least once.
  • Unique cancellers – total number of distinct clients who have cancelled.

Frequently Asked Questions

▶ What's the difference between an early and a late cancellation? An early cancellation happens within the allowed window with no penalty; a late cancellation happens outside that window and may generate a fee, depending on your studio's cancellation policy.

▶ Where does the fee amount come from? From the total charged to your clients for no-show or late cancellation penalties, based on your cancellation policy settings.

▶ Why are there both "no-shows" and "unique no-shows"? "No-shows" counts every no-show instance, while "unique no-shows" counts how many distinct clients had at least one no-show, regardless of how many times.

▶ What does the "payment option" chart show? It helps you identify whether certain membership types, packs, or payment methods are more associated with no-shows or cancellations, so you can adjust your policies if needed.