1️⃣ Is it mandatory to select a TotalPass Plan?
Yes, the TotalPass Plan field becomes mandatory if the TotalPass visibility option is activated. Typically, you will only have one option available in this field.
2️⃣ Can I change the "Location" and "TotalPass Plan" fields after saving?
No, the "Location" and "TotalPass Plan" fields cannot be modified once saved.
Ensure you select the correct options before saving the changes.
3️⃣ What happens if I disconnect a location from the integration?
If you disconnect a location while schedules are active or have reservations:
The schedules will be removed from TotalPass (visibility disabled, without the TP logo or settings).
All future reservations from TotalPass will be canceled.
4️⃣ Can I cancel a TotalPass reservation from the admin account in Fitune?
Yes, providers can cancel TotalPass reservations from the admin account in Fitune. Additionally, the reservation history and cancellation details will be reflected in the booking report.
5️⃣ How does check-in work for TotalPass reservations?
Providers cannot mark attendance ("check-in") or reschedule TotalPass reservations from the Fitune admin account. The client must check in through their app for the check-in to be registered.
To ensure the check-in is reflected in the corresponding reservation, it must be done within a range of 30 minutes before or after the class start time. For example, if your class is at 7:00 AM, the check-in must be validated between 6:30 AM to 7:30 AM.
From the Kiosk check-in, the client also cannot check-in – it must always be done from their account in the app. The Kiosk will only show whether the check-in has been completed or not.
6️⃣ Can my clients see TotalPass reservations beyond a week in the TotalPass app?
No, your clients can only view and book schedules up to 1 week in advance from the TotalPass app. Even if the schedules are configured for more than a week in Fitune, they will only see a maximum of 1 week.
7️⃣ Can I cancel a TotalPass reservation through the Fitune app?
Yes, you can cancel a TotalPass reservation from the admin account in Fitune. The cancellation will be tracked in the reservation information, detailing when the cancellation occurred and who performed it.
8️⃣ Can I apply the cancellation or no-show policy to my TotalPass reservations?
No, Fitune’s cancellation or no-show policy does not apply to TotalPass reservations. When signing your contract with them, you likely agreed on the policy directly with them.
However, in Fitune, cancellations will be marked as "Late Cancellation" if they occur outside the permitted period in your Fitune settings. And remember, Fitune does not apply penalties to TotalPass reservations.
9️⃣ What happens to reservations if a client cancels from the TP app?
If the client cancels a reservation from the TotalPass app, the cancellation will be recorded in Fitune under the reservation history and will appear in the class report as "Canceled by the client/contact."
🔟 If I make changes to a class name, schedule, or description in Fitune after syncing with TotalPass, will those updates show up in TotalPass automatically?
No, changes made to a class in Fitune (such as the name, schedule, or description) will not be reflected in TotalPass if the class has already been synced.
To update this information in TotalPass, we recommend the following steps:
Disconnect the class from TotalPass.
Make the necessary edits in Fitune (name, schedule, description, etc.).
Resync the class to TotalPass.
If there are any remaining sessions with the old information, you can delete them. Just make sure there are no existing bookings before doing so to avoid affecting any users.