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How Do I Manage Payments for My Membership?

Manage your cards and invoices in a few steps

You can now manage your membership payments directly from your account. If you have an unpaid invoice, a failed membership payment, or need to update the card associated with your membership, you can do it yourself without contacting the studio.

Any new card added to your membership can be used for future renewals, helping prevent payment interruptions and keeping your membership active.

Add a New Card

  1. Click on your profile icon and select My Profile.
  2. Scroll down to the Payment Method section.
  3. Click on Add Card.
  4. Enter the card number and click on Additional Information to fill out the remaining details (expiration date, security code, etc.).
  5. Once all fields are complete, click Add Card to save it.

Remove a Saved Card

  1. From the Payment Method section, locate the card you want to remove.
  2. Click the trash icon or Remove Card option.
  3. Confirm the deletion — and you're done.

Pay an Offline Invoice

If your studio created an invoice using an offline payment method, you may still be able to complete the payment online using a credit or debit card.

  1. Log in to your account.
  2. Go to My Profile.
  3. Locate the unpaid invoice.
  4. Click Options.
  5. Click Pay Now.
  6. Add a credit or debit card if needed.
  7. Complete the payment.

Retry a Failed Membership Payment

If a recurring payment fails, the invoice may appear with a Retrying status.

  1. Log in to your account.
  2. Go to My Profile.
  3. Locate the invoice with the Retrying status.
  4. Click Retry Charge.
  5. Complete the payment using your saved card or add a new one.

Update Your Membership Payment Method

If your card has expired, been replaced, or you would like to use a different payment method, you can update the card associated with your membership.

  1. Log in to your account.
  2. Go to My Profile.
  3. Open the Memberships section.
  4. Select the membership you want to update.
  5. Open the membership options menu.
  6. Select Edit Membership.
  7. Add a new card or select an existing card.
  8. Click Update Membership to save your changes.

Tip: if a payment fails because your card has expired or changed, update your payment method before retrying the payment to help ensure future renewals are processed successfully.

Frequently Asked Questions

▶ Can I save more than one card? Yes, you can save multiple cards in your profile and choose which one to use at checkout.

▶ What happens if my card expires or gets declined? Your invoice may appear as "Retrying" or "Unpaid." You can update your card or retry the charge directly from your profile.

▶ Can I use an international card? Yes, as long as it's accepted by your studio's payment processor.

▶ How do I know if my card was saved successfully? You'll see the card reflected in the Payment Method section of your profile immediately after adding it.

▶ Is it safe to save my card on the platform? Yes, payment information is processed securely and encrypted.

▶ Can I pay an invoice that was originally created as an offline payment? Yes. Eligible offline invoices can now be paid online using a credit or debit card.

▶ What happens when I add a new card? The new card can be associated with your membership and used for future renewals.

▶ Why is my invoice showing "Retrying"? This usually means a previous payment attempt was unsuccessful and the payment can be retried.

▶ Will updating my payment method affect my membership? No. Your membership will remain active and future charges will use the updated payment method.