How does the migration work?
Fitune can help you migrate your client information from your current system. Our team works with you to transfer your active clients and set up everything they need to continue using their plans in Fitune.
The process varies depending on your previous system and current payment processor.
What information is migrated?
Only the essential information from your active clients is transferred:
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- First and last name
- Email address
- Active memberships or packages
- Remaining credits or classes
- Expiration date
📌 All clients must have a valid email address to be migrated successfully.
How can Fitune help you?
- Keep your client information intact during the platform switch.
- Transfer active clients and current plans.
- Reduce manual work during the migration.
- Manage your clients in Fitune from day one.
What do we need to start the migration?
Send an email to hello@fitune.io with the subject:
Client Migration Request
Once we receive your request, our team will contact you within 48 hours.
Let us know which of these scenarios applies to your situation:
1. If you were using Stripe as your payment processor
We will need:
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- Admin access to your current Stripe account.
- Admin access to your previous platform.
- Your Stripe account connected to Fitune.
Once we receive the information, our team will take care of the rest.
2. If you were using a different payment processor
You will need to:
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- Create and connect a Stripe account to Fitune.
- Provide admin access to your previous platform.
- Provide admin access to your current payment processor.
Once we receive the information, our team will take care of the rest.
Frequently Asked Questions
▶ Will I lose my client information when switching to Fitune?
No. The migration process is designed to transfer the necessary information and maintain plan continuity where applicable.
▶ Do I need a Stripe account to use Fitune?
Yes. Fitune uses Stripe as its payment processor. You will need to connect a Stripe account to manage payments.
▶ How long does the migration take?
Timelines may vary. Once we have all the necessary information, our goal is to complete the migration in approximately 1 week.
▶ What happens to clients without an active plan?
The migration focuses first on clients with active memberships or packages. The rest of your client list can be invited to the new platform afterward.
▶ Does the migration service have a cost?
For Fitune Plus or Ultra plan users, the service is included at no extra cost. For other plans, you can check the price on our Setup Services page.