🧐 What are memberships and how do they benefit you?
Memberships (also known as packages or plans) allow you to access classes or services at your gym or studio easily. With an active membership, you can book classes directly through the app or website.
🔹 Membership types
There are typically two types of memberships, depending on what your gym offers:
Unlimited membership: lets you book as many classes as you want, whenever you want.
Credit-based membership: gives you a set number of credits per month. Each class equals 1 credit, and you can use your credits to book classes during that time.
Unlike paying for a single class (known as PAYGO or pay-as-you-go), memberships give you access to multiple classes and help you save money in the long run—especially if you book regularly.
🔹Step-by-Step Guide
1️⃣ Go to the Pricing tab.
2️⃣ There you will see a list of all the packages, either subscription-based or one-time payment, followed by all the unlimited memberships.
3️⃣ If you want more information about a plan, click the arrow next to the text Includes.
4️⃣ Once you decide on one, click Select.
5️⃣ If you haven’t logged in yet, you will be prompted to do so.
6️⃣ Then you will see your purchase details, the option to add a promo code (if you have one), and payment details.
7️⃣ Click Continue.
8️⃣ Done! You will receive a confirmation email.
🎥 Video Tutorial
❓ FAQs:
1️⃣ Can I buy just one class instead of a membership?
Yes! You can purchase individual classes through the pay-as-you-go (PAYGO) option, but memberships usually offer better value if you attend regularly.
2️⃣ Can I use a promo code when purchasing?
Yes, if you have a promo code, you can enter it during checkout before completing your purchase.
3️⃣ How do I book classes once I have a membership?
Click here to see how to book your classes through the gym or studio’s app or website.
4️⃣ Can I cancel my membership?
Cancellation policies depend on the gym or studio. Please check with your provider for details.
5️⃣ What if I have unpaid invoices or my membership isn’t showing correctly?
If you notice any issues with your membership status, please contact your gym or studio’s support team.
6️⃣ Can I upgrade or downgrade my membership?
Depending on your gym’s options, you may be able to change your membership plan. Contact your provider for available options.
7️⃣ Is my membership automatically renewed?
Subscription memberships usually auto-renew unless you cancel. Confirm with your gym about renewal policies.
8️⃣ Are classes refundable if I don’t attend?
Refund policies vary by gym or studio. Please review the terms or contact your provider.
9️⃣ How do I know how many credits I have left on a credit-based membership?
You can check your remaining credits in your account dashboard on the app or website.