What Happens if My Client's Credit Card Fails?
Understand the retry process and invoice status
If your client's payment fails, the system will still try to process the payment a couple more times. During that period, you will see the invoice status as "Retrying".
If this is happening, you can share a payment link with them so they can update their payment method directly from there — check out How to Share a Payment Link. They can also just update it from their profile.
After the system retries a couple of times, the invoice status will change to "Unpaid" if there's still a problem.
How to Check a Client's Invoice Status
- Go to Clients.
- Find the client you want to check.
- Click on the Invoice tab.