How to Buy a Pack / Plan / Membership Again When You Ran Out of Credits?
Repurchase your pack and keep booking classes
This is a frequent question, so let's go over how this works and what's important to keep in mind.
Understanding Packs and Credits
You can purchase packs that contain a set number of credits. These credits can be used to book classes, and they may expire after a certain period. Packs come in two forms:
- Recurring Memberships: these renew automatically but cannot be repurchased while active.
- One-Time Purchase Packs: these can be bought again while the pack still has 0 credits but has not yet expired. Note: one-time payment packs now auto-expire as soon as all credits are used and all bookings have attendance finalized (marked as Show or No Show). This means the Buy Again window is shorter than before — it closes automatically once both conditions are met, even if the scheduled expiration date hasn't been reached.
Important:
- The window to repurchase a one-time payment pack is now shorter. Previously, the Buy Again option remained available until the pack's scheduled expiration date. Now, the option closes as soon as all credits are used and all bookings tied to the pack have attendance finalized. Make sure to repurchase before both conditions are met if you want to buy again.
- If you have a recurring membership that is still active, you will not be able to purchase it again. If you run out of credits before the renewal date, consider purchasing a one-time pack to cover additional classes.
Step-by-Step Guide
You can repurchase the pack following the same steps you used the first time — check the "Packages / Memberships / Plans: What Are They and How to Purchase?" article for the complete purchase process.
Important: repurchasing an existing one-time plan with no credits is done the same way as purchasing a brand new one, as long as the requirements mentioned in this article are met.
Frequently Asked Questions
▶ Why can't I repurchase a recurring membership? Recurring memberships are not able to be repurchased. Consider buying a one-time pack instead.
▶ What should I do if the repurchase option is not visible? Ensure that the pack is a one-time purchase and that all credits have been used.
▶ Can I buy multiple packs at once? Yes, multiple one-time packs can be purchased as needed, as well as different recurring subscriptions.