⚠️ Important Considerations
We only migrate essential information from your active clients, including:
First and last name
Email address
Active memberships or packages
Remaining credits or classes
Expiration date
📌 All clients must have a valid email address in order to be migrated successfully.
📦 What’s included in the migration service?
📦 What’s included in the migration service?
👉🏻 We transfer your client database from your previous platform to Fitune to help ensure a smooth transition.
👉🏻 We also assign your clients’ active memberships and plans along with their current expiration dates.
👉🏻 Our team will review all the necessary information with you to ensure the migration is completed correctly.
📞 How can I request this service?
📞 How can I request this service?
👉🏻 You can contact our support team at: 📩 [email protected]
👉🏻 Alternatively, you can purchase the service directly from our Setup Services page.
👉🏻 Once we receive your request, our team will contact you within the next 48 hours to request the necessary information.
📋 What information will we need?
📋 What information will we need?
👉🏻 Our migration team will send you 2 files where you can add your active clients’ information, including:
First and last name
Email address
Active memberships or packages
Expiration date
Remaining credits or classes
👉🏻 Alternatively, we can also help by extracting the information directly from your current platform.
You have 2 options:
Add us as staff with admin permissions using the email: [email protected]
Or share the login credentials for your current platform.
📌 You can also check our article: “How do I switch to Fitune from a different system?” to learn more about the process.
⏱️ How long does the migration take?
⏱️ How long does the migration take?
Migration times may vary depending on:
How quickly we receive the required information
Whether the migration files were completed correctly
Whether we have access to your previous platform to extract the information
Whether all plans, memberships, and packages have already been created inside Fitune
📌 Once we have all the necessary information, our goal is to complete the migration within approximately 1 week.
⭐ Are you a Fitune Plus or Ultra member?
Then you’re in luck! 🤩 The client and membership migration service is already included as one of your plan benefits at no additional cost.
Simply contact our support team and we’ll take care of the process for you.
OR
💙 We’re Here to Help
We want to make sure your transition to Fitune is as smooth as possible.
If you have any questions or need assistance during the migration process, our team will be happy to help.