Integrate Fitpass with Fitune

 

Which guide is yours?

The order of the steps depends on where you're starting:

 

Both guides share the same last step: Connect your schedules from the Fitune admin to Fitpass.

 

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Guide 1 — You already have schedules in Fitpass

Every schedule you connect from Fitune is created as a new schedule in Fitpass. It doesn't merge with the one you already had. That's why the order matters: first you cancel in Fitpass, then you connect from Fitune. This way you won't end up with duplicate schedules.

Step 1: Get your GYM ID from the Fitpass admin

• Log in to your Fitpass admin account.
• From the side menu, click the Studio button.
• In the General section, you'll see the Studio Code (GYM ID).
• Copy it. ⚠️ You'll enter it in your Fitune admin account once you've requested the integration from Fitpass and received the SUCCESSFUL INTEGRATION email confirming you can use it.

 

 

This code looks something like this: fit-xxxxxxxxxxxxxxxx. It's generated automatically by Fitpass and it's a unique number you shouldn't share publicly.

Step 2: Connect your location in Fitune

1. In Fitune, go to the side menu, Other > Fitpass.

 

 

1. Or go to Settings > Integrations > Fitpass, and on the Fitpass card, click Connect.

 

 

1. Find the location you want to connect, paste the GYM ID into its field, and click Connect.

 

 

Important: make sure you paste the GYM ID into the right location. The same GYM ID can't be used in more than one location.

 

The GYM ID must meet these conditions:

• 50 characters max.
• Only letters, numbers, hyphens (-), and underscores (_).
• Special characters like # aren't allowed.

 

If you need to change or remove a GYM ID later, disconnect it from Fitune first. Doing it from Fitpass first breaks the integration and causes booking errors or cancellations.

Step 3: Cancel in Fitpass the schedules you're going to connect

Every schedule you connect from Fitune is created as a new schedule in Fitpass. It doesn't merge with the one you already had. If you don't cancel the schedule in Fitpass first, you'll end up with two identical schedules, and Fitpass doesn't tell them apart with any label.

Follow this order:

1. In the Fitpass Admin, open Class calendar.
2. Find the schedules that don't have any bookings yet.
3. Click the schedule, then click Cancel class.

 

 

 

1. Confirm with Yes, cancel class.
2. Repeat for the upcoming dates of that schedule.

 

If a schedule already has bookings in Fitpass, don't cancel or connect it yet. Let those bookings happen and make the switch from the following week.

Step 4: Connect your schedules from Fitune

With your schedules canceled in Fitpass, it's time to connect them from Fitune and match each one with its discipline. To do this, scroll down to the Connect your Fitune schedules to Fitpass section, right below Guide 2, and follow the steps there.

 

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Guide 2 — You're new to Fitpass

Step 1: Create a Fitpass account

• Contact the Fitpass team to create your studio account and get your GYM ID. Don't have a Fitpass account yet? Request it directly from Fitpass.
• Once your account is active, you'll find your GYM ID in the Fitpass admin, under Studio > Studio Code.
• Follow the steps at the beginning of this article to request Fitpass's approval by email, using their template.
  ⚠️ You'll enter it in your Fitune admin account once you've requested the integration from Fitpass and received the SUCCESSFUL INTEGRATION email confirming you can use it.

 

 

Step 2: Connect your location in Fitune

1. In Fitune, go to the side menu, Other > Fitpass.

 

 

1. Or go to Settings > Integrations > Fitpass.

 

 

1. On the Fitpass card, click Connect.

 

1. Find the location you want to connect, paste the GYM ID into its field, and click Connect.

 

 

Important: the same GYM ID can't be used in more than one location. It must be 50 characters max and contain only letters, numbers, hyphens (-), and underscores (_).

Step 3: Create your disciplines in Fitpass

In Fitpass, disciplines are the equivalent of your classes in Fitune. They need to exist in Fitpass before you connect any schedule.

 

1. In the Fitpass Admin, open Disciplines and click New.

 

 

1. Fill in Name, What to bring, Description, Logo, and Main activity.

 

1. Click Add discipline.

 

 

Why does the name matter? The discipline name is what Fitpass users see in the app, not your Fitune class name. Use a clear name and, if you can, the same one as your Fitune class: that way Fitune finds the discipline automatically in the next step.

Step 4: Connect your schedules

With your disciplines created, it's time to choose which schedules from your Fitune calendar will show up in Fitpass and match each one with its discipline. To do this, scroll down to the Connect your Fitune schedules to Fitpass section, right below this guide, and follow the steps there.

 

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Connect your Fitune schedules to Fitpass

This is where you choose which schedules from your Fitune calendar show up in Fitpass, and match each one with its Fitpass discipline.

1. Enable Fitpass on the schedule

Fitpass settings live inside each schedule, next to TotalPass and Wellhub if you also have those integrations active.

 

 

1. Go to the calendar and click edit on the schedule you want to enable for Fitpass, or create a new one: Calendar > +New.
2. Select the location you connected to Fitpass. The Fitpass Settings section appears automatically.
3. Turn on the Fitpass toggle.
4. Set the maximum number of spots you want to offer Fitpass users. This number must be equal to or lower than the schedule's total capacity.

 

2. Choose the discipline

In Fitpass, disciplines are the equivalent of your classes in Fitune. Why does this matter? The name your Fitpass users see in the calendar is the name of the discipline selected in Fitpass, not your Fitune class name. Choose carefully to avoid confusion.

Fitune looks in Fitpass for a discipline with the same name as your class and selects it automatically. If there's no match, select the discipline manually from the dropdown.

If you just created the discipline in Fitpass and it doesn't show up, refresh the disciplines; it appears after reloading.

 

3. Save

1. Click Save.
2. Choose whether to apply the changes to this schedule only or to all recurrences.

Check your schedule list to confirm which ones are connected: connected schedules show the Fitpass badge with the number of spots you assigned. Each integration has its own badge in the schedule list. If you have TotalPass or Wellhub active, you'll see their badges on the schedules connected to each one.

 

 

4. Check it in Fitpass

Once saved, the schedule appears in the Fitpass Class calendar , with the discipline you chose and the Fitpass spots you set in Fitune.

 

 

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 Reminder: mark attendance for your Fitpass clients in Fitune

Fitpass pays based on confirmed check-ins and on bookings that weren't canceled at least 4 hours before class. That's why marking attendance for each Fitpass client in Fitune makes sure every visit counts toward your payment.

For connected schedules, mark attendance for Fitpass clients in Fitune, just like you do for your other clients:

 

• from the Fitune admin, in the class attendance list;

 

 

• from the kiosk, by your staff or by the client.

 

Attendance marked in Fitune shows up in the Fitpass Admin under Attendance, with the status Attended.

 

 

 

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After connecting your schedules

• Spots: adjust them from Fitune, in edit schedule > Fitpass Settings. The change syncs to Fitpass automatically, so you no longer need to change it there.
• Changes in Fitpass: don't delete in Fitpass the disciplines or schedules you connected from Fitune. Deleting a connected discipline disconnects the schedule and can cancel bookings. Make all changes from Fitune.
• GYM ID: if you need to change or remove a GYM ID, disconnect it from Fitune first. Doing it from Fitpass first breaks the integration and causes booking errors or cancellations.
• Reports: Fitpass bookings appear in your booking reports and recent attendance, like any other booking at your studio.

 

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Booking windows and cancellation policies

The booking windows and cancellation policies you set in Fitune don't apply to Fitpass bookings. Fitpass applies its own rules and policies to its clients.

This means a Fitpass booking can come in closer to the class start time than your Fitune window allows. This is expected behavior, not an error.

 What Fitune guarantees is capacity: if your class is already full, no more Fitpass bookings come in. No-shows, cancellations, and client penalties are handled by Fitpass directly with the client. 

 

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