If a client has an active pack and you wish to add or remove credits from that pack, follow these steps:
1. Click on Contacts > My contacts and look for the client.
2. Then locate the pack you'd like to edit the credits from, under the Memberships tab. Click the 3 dots next to the pack's name and then Edit credits.
3. Use the arrows or manually add the number to add or remove credits and then click Save.
Note: For one-time payment packs, the Expires field on the pack card now shows: "After usage or on {scheduled-expiration-date}". This reflects the new auto-expiration behavior — the pack expires when all credits are used and all bookings are attendance-finalized, even before the scheduled date.
Important
Credits can only be added or removed while the pack is active. One-time payment packs now auto-expire as soon as all credits are used and all bookings have attendance finalized. Once a pack is expired — whether automatically or by reaching its scheduled date — credits can no longer be edited, added, or refunded. If you need to give a client more credits, make sure to do so before the pack auto-expires.