Fitune Reports: Control and Management of Your Business

Fitune reports are tools that let you visualize and analyze important data about your studio or business. Thanks to them, you can:

Understand your clients' activity and attendance.
Track revenue, memberships, and payments.
Improve client communication and retention.
Make strategic decisions based on real data.

Below you'll find a description of the main available reports and how each one can help you manage your business more efficiently.

Financial

➡ Financial - Monthly Sales Report

Shows a complete summary of your monthly revenue. Helps you identify your best-selling days, spot trends, and evaluate whether your promotions are working.

➡ Financial - Sales Orders

Provides a central place with all order information, making it easy to find details quickly and speeding up the sales process.

➡ Financial - Money Owed by Clients

Shows your clients' unpaid invoices, so you can follow up on late payments.

Bookings

➡ Bookings - Latest Bookings

Shows your studio's most recent bookings, with key details.

➡ Bookings - Latest Attendances (Visits)

Shows your clients' most recent visits to your studio.

➡ Bookings - Clients Who Booked Recently

Shows which clients have booked in the last few days, useful for spotting recent activity.

➡ Bookings - Bookings by Service

Breaks down your bookings by service (class, appointment, or event) booked.

Classes

➡ Classes - Class Bookings

Provides an overview of your class bookings, letting you monitor attendance, identify your most popular classes, and manage your schedule.

➡ Classes - Class Attendance (Ultra plan)

Shows metrics, rates, and occupancy insights for your classes: totals, average rates, your most and least popular class, your busiest day, and your peak hour.

➡ Classes - Class Performance (Ultra plan)

Compares the performance of your classes, trainers, and locations with rates, popularity by time, and detailed analysis.

➡ Classes - No Show and Cancellation Report

Shows early and late cancellations and no-shows, along with rates, trends, and fees applied.

Appointments

➡ Appointments - Appointment Bookings

Shows all appointments scheduled, cancelled, or attended, with detailed information for each client and service.

Memberships

➡ Memberships - Memberships and Packs

Shows all information related to the sale of your clients' plans and packs.

➡ Memberships - Upcoming Membership Expirations

Shows which memberships are about to expire and what action to take with each client, before losing them.

➡ Memberships - Expired Memberships (-30 days)

Shows clients whose plans have already expired, to identify renewal opportunities.

Contacts

➡ Contacts - Contact Birthdays

Shows your clients' birthdays, ideal for planning celebration campaigns and special promotions.

➡ Contacts - Contact Details

Shows complete information about your contacts: segment, source, liability waiver status, and custom fields.

Videos

➡ Videos - Videos Report

Shows how your videos are performing on your platform: views, watch time, and breakdown by category.

Frequently Asked Questions

▶ Who can access the reports? Only owners, staff with admin roles, and staff with lower-level roles (who have been granted permission to view the "Analytics" page) have access to the reports.

▶ Can I filter reports by date or service? Yes, most reports have filters directly in the Fitune panel (by client, date, service, trainer, location, membership type, among others). You can also download any report in Excel or Google Sheets format to filter and organize it outside the platform.

▶ Can I download the reports? Yes, all reports can be exported in Excel or CSV format for analysis outside the platform.

▶ What should I do if I find an error in a report? If you notice inconsistencies in the data (for example, missing payments or incorrect appointments), first check that the information on the platform is correct. If the issue persists, contact Fitune support for help.

▶ In the "Monthly Sales" report, do refunds and discounts show up automatically? When you process a refund, it's reflected in the "Refund" column for that day. Discounts are shown separately, but they're already subtracted from your "Earnings" figure.

▶ Which reports are exclusive to the Ultra plan? "Class Attendance" and "Class Performance" are only available for accounts on the Fitune Ultra plan.